Privacy Policy

Last updated: 21 July 2026

This Privacy Policy explains how Zenia Home (“we”, “us”, “our”) collects, uses, shares, and protects your personal information when you visit or make a purchase from zeniahome.store (the “Website”). By using the Website, you agree to the practices described here.

1. Who is responsible for your data

The data controller is Zenia Home, Castelao 32, 08902 Hospitalet de Llobregat, Spain. To reach us, please use the contact section on our website.

2. Information we collect

  • Order & contact information: name, email address, shipping and billing address, phone number.
  • Payment information: processed securely by our payment providers. We do not store full card numbers on our servers.
  • Account & communications: information you provide when you contact us, leave a review, or subscribe to marketing.
  • Device & usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, and interactions, collected automatically through cookies and similar technologies.

3. How we collect it

We collect information (a) directly from you when you place an order, create an account, contact us, or sign up for emails; (b) automatically through cookies, pixels, and analytics tools when you browse the Website; and (c) from third parties such as our e-commerce platform, payment processors, shipping partners, and advertising/analytics providers.

4. Why we use your information and our legal bases

  • To process and deliver your orders and provide customer support — performance of a contract.
  • To prevent fraud, secure the Website, and keep records — legitimate interests / legal obligation.
  • To send marketing emails (where you have subscribed) and personalise offers — consent, which you may withdraw at any time.
  • To measure and improve the Website and our advertising — consent for non-essential cookies / legitimate interests.
  • To comply with tax, accounting, and other legal duties — legal obligation.

5. Cookies and tracking technologies

We use cookies and similar technologies to run the store (strictly necessary), to understand how visitors use the Website (analytics), and to measure and deliver advertising, including the Meta (Facebook/Instagram) Pixel. This may involve sharing certain events (such as page views, add-to-cart, and purchases) with Meta. You can manage non-essential cookies through your browser settings.

6. Who we share your information with

We share personal information only as needed to run our business, including with Shopify (hosts our store and processes orders), payment processors (e.g., Shopify Payments / Shop Pay), fulfilment and shipping partners, advertising and analytics providers such as Meta, and professional advisers or authorities where required by law. We do not sell your personal information for money. Some sharing for targeted advertising may be considered a “sale” or “sharing” under certain US state laws — see Section 9 to opt out.

7. International data transfers

We use service providers located in different countries (including the United States and the European Economic Area), so your information may be transferred and processed outside your country of residence, subject to appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

8. Your rights (EU/UK / GDPR)

If you are in the EEA or UK, you have the right to access, correct, erase, restrict, or object to processing of your data, request portability, and withdraw consent at any time. You may also lodge a complaint with your local data-protection authority. To exercise any right, please use the contact section on our website.

9. Your rights (United States / California and other states)

Depending on your state of residence, you may have the right to know, access, delete, or correct your personal information, and to opt out of “sales” or “sharing” for targeted advertising, without discrimination. To make a request, please use the contact section on our website, or use your browser’s Global Privacy Control signal where available.

10. Data retention

We keep personal information only as long as necessary for the purposes described above, including to meet legal, accounting, and tax obligations. Marketing data is retained until you unsubscribe.

11. Security

We use appropriate technical and organisational measures to protect your information, though no method of transmission or storage is completely secure.

12. Children

The Website is not directed to children, and we do not knowingly collect personal information from anyone under 16.

13. Changes to this policy

We may update this Privacy Policy from time to time; the “Last updated” date shows when it was last revised.

14. Contact

For any privacy question or to exercise your rights, please use the contact section on our website, or write to us by post at Castelao 32, 08902 Hospitalet de Llobregat, Spain.