Refund & Returns Policy
Last updated: 21 July 2026
We want you to be happy with your purchase from zeniahome.store. This policy explains our returns, refunds, and 30-day money-back guarantee. It does not affect any statutory rights you have as a consumer under applicable law.
1. 30-Day money-back guarantee
If you are not happy with your purchase, you may request a refund within 30 days of the delivery date. You can open your product and try it — our guarantee is designed so that you can actually use it before deciding. If it turns out not to be for you, we will refund it under the conditions below.
2. Condition of returned items
Because our guarantee is meant to be used, opened and gently used items are eligible for a refund. We simply ask that you:
- Return the product with all included components and accessories (brush heads, cables, pouches, and any bundled items).
- Clean the product before returning it, as it is a personal-care item.
- Include the original packaging where possible.
Items returned incomplete, or damaged beyond normal trial use, may receive a partial refund reflecting the missing or damaged part. Faulty, damaged, or incorrect items are always eligible for a full refund or replacement.
3. How to start a return
To start a return, please use the contact section on our website and include your order number and the reason for your return. We will send you return instructions. Please do not send items back before contacting us; returns sent without prior authorisation may not be processed.
4. Refunds
Once we receive and inspect your return (or, for faulty items, once we confirm the issue), we will notify you of the outcome. Approved refunds are issued to your original payment method, typically within 5–10 business days, depending on your bank or card provider.
5. Return shipping costs
If the return is because the item is faulty, damaged, or incorrect, we cover return shipping. For change-of-mind returns under the money-back guarantee, return shipping is the customer’s responsibility unless required otherwise by law. Original shipping charges (if any) are non-refundable except where the item was faulty or the return is required by law.
6. Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, please contact us within a reasonable time using the contact section on our website, including your order number and photos. We will arrange a replacement or full refund at no cost to you.
7. Bundles
If you purchased a bundle, the guarantee applies to the bundle as a whole. To receive a full refund, please return all of the items included in that bundle.
8. Exchanges
If you would like a different item, the fastest way is to return your item for a refund and place a new order.
9. Non-returnable situations
We are unable to accept returns requested after the 30-day window, or items that have been damaged through misuse, accident, or modification. This does not affect your rights in respect of faulty goods.
10. Contact
Questions about a return or refund? Please use the contact section on our website and we will help.